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237-239, Ground Floor, First Floor & Second Floor,
Sheikh Memon Street, Zaveri Bazaar,
Mumbai-400002, Maharashtra, India.

+91 22 2340 2388/89 | +91 9820079767 | online@alexjewellery.in

OVERSEAS OFFICES: Dubai: 00971501000350 Canada:0016478239786

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Alex Jewellery

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Shipping & Handling

At Alex Jewellery, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 130 countries worldwide, and to 511 destinations within India.

Shipping Rules and Regulations:

While most orders begin the shipping process immediately, please expect a 24 to 48 hour period for order processing. Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you will be notified by phone & email.

If you have multiple items in your order, and anything is on back-order, we can send out what we have immediately. Simply select the appropriate checkbox during your checkout. We'll contact you when the back-ordered items arrive and ship them to you at no extra charge.

If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be present at the designated shipping address.

If your order is being delivered to an office building, apartment complex, or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with the delivery practices noted above.

International Shipping:

We deliver worldwide. For all international orders, we have a minimum purchase requirement of Rs. 6000. Shipping is charged extra. You will be able to see shipping charges at the final checkout page for the items you have selected. You can place the order directly on the website. If any changes in shipping rate our customer care executive will Contact you.

PLEASE NOTE: Shipping costs do not include customs brokerage fees and related tariffs. These fees are the responsibility of the customer.

Processing your order :

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouse in Mumbai. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

To calculate how much time it will take you to receive your merchandize, please add the shipping times given below to the 5 day order processing period.

Delivery methods, times and cost :

Shipping Destination Shipping Service Shipping times Cost
Within India Domestic shipping companies. 3-5 business days
[ Mon-Fri ]
For orders where the total value of the order is below Rs. 500, a shipping charge of Rs. 70 is applied.
For orders where the total value of the order is above Rs. 25000, a shipping charge of Rs. 70 is applied per kg
International DHL/Indian Post 5-10 business days
[ Mon-Fri ]
A single flat rate of Rs. 500 for orders below Rs. 2500.
All orders above Rs. 2500 will charge Rs. 500 per kg.[Including packaging]

Customs and international shipping

All of orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address via DHL. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with DHL to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from DHL for import duties and taxes, you will have to pay DHL directly at the time of delivery.

For more information about shipping and delivery, please see our Shipping FAQs.